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Spring 2019 Fee Supervisor Training Workshops

Profile photo of Shelagh Forester
Primary contact: Shelagh Forester
Filed under: Recreation Fees
Where: Multiple Locations
Mar 12 - 15, 2019Apr 9 - 12, 2019

Overview

Attend a Fee Supervisors Training Workshop to learn the nuts and bolts of Recreation Fee Management. This engaging and interactive course will be offered in two locations in FY19:

  • March 12-15, 2019 National Conservation Training Center, Shepherdstown, WV
  • April 9-12, 2019 Intermountain Regional Office, Lakewood, CO

The workshop includes 6 hours of self-paced online activities and 28 hours of classroom instruction. Sharing and discussion are a large part of the learning experience. Instruction will be provided by the WASO Fee Program and current field staff to bring a depth of park fee program experience to the workshop.

Course subjects are drawn from the essential competencies developed for fee supervisors and RM 22A: Recreation Fee Collection, including:

  • Establishing and managing fee programs
  • Utilizing fee authorities and the various types of fees
  • Analyzing business practices, cost of collection, and internal controls within a fee program
  • Collecting and accounting for fees
  • Issuing Interagency Passes
  • Preparing remittance reports and deposits
  • Reconciling fee revenue and deposits
  • Selecting, training and supervising employees
  • Making effective visitor contacts and disseminating information

Learning Objectives

Upon completion of the workshop, employees are able to:

  • Demonstrate the knowledge and skills to improve fee operations and provide excellent customer service to our visitors.
  • Describe professional fee collection operations, including application and implementation of appropriate fee collection methods.
  • Articulate the contribution of the fee collection program to the NPS mission.
  • Build productive relationships with fee program staff from other parks, regions, and WASO.

Estimated Completion Time

34 Hour/s

Notes

Target Audience

Recreation fee program leads, supervisors, and managers are encouraged to attend. Priority is given to new supervisors and fee staff that have not attended in the last 5 years.

Registration

To register, you must enroll through DOI Talent, receive supervisory approval, and submit a nomination form by the registration deadline to be considered. Due to high demand, all applicants are placed on a wait list until the coordinator selects the participants.

Registration Deadlines

  • January 28, 2019 if you wish to attend the March workshop.
  • February 25, 2019 if you wish to attend the April workshop.

 

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