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Providing Telephone Customer Service

Self Paced
Filed under: Service Wide Skills
Where: Online

Overview

When you’re providing customer service over the phone, without face-to-face interaction, it can be challenging to establish the right relationship. There are many techniques that can help you consistently deliver the best customer service over the phone.┬áIn the end, customer service should focus on how to better serve and benefit the customer.

Learning Objectives

In this course you'll learn:

  • Basic etiquette tips for answering, managing, and ending customer service calls
  • How to make a good impression by listening, using questions to probe for more information, minding your tone, and empathizing with the customer
  • Ways of reflecting or adapting to your customer's style

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