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Providing Telephone Customer Service

Self Paced
Filed under: Service Wide Skills
Where: Online

Overview

When you’re providing customer service over the phone, without face-to-face interaction, it can be challenging to establish the right relationship. There are many techniques that can help you consistently deliver the best customer service over the phone. In the end, customer service should focus on how to better serve and benefit the customer.

Learning Objectives

In this course you'll learn:

  • Basic etiquette tips for answering, managing, and ending customer service calls
  • How to make a good impression by listening, using questions to probe for more information, minding your tone, and empathizing with the customer
  • Ways of reflecting or adapting to your customer's style

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