Measuring Performance through Results-Based Accountability (RBA)

Profile photo of G. Dominic Cardea
Profile photo of Katie Bliss
Primary contact: G. Dominic Cardea, Katie Bliss
Filed under: Service Wide Skills
Where: Harpers Ferry, WV
Apr 16 - 17, 2020


How do you know that what you do makes a difference? Does the work you do have the impact you, your program, or organization hopes to have?

The Results-Based Accountability (RBA) framework can help you express, prioritize, and measure what is important about what you and your employees do on an operational and strategic level. This course will help you answer: “What do we do?,” “How good are we at doing it?,” and “Is anyone better off as a result?” By structuring work and accomplishments around these three key questions it is possible to not only measure effectiveness, but make ourselves accountable to the right work.

The 2-day Results-Based Accountability workshop:

  • Uses data and transparency to ensure accountability for both the well-being of people and the performance of programs;
  • Helps groups to surface and challenge assumptions that can be barriers to innovation; and
  • Builds collaboration and consensus around performance.


Learning Objectives

At the end of the workshop, managers and leads will:
  • Identify the appropriate level of accountability
  • Get from “Talk to Action” using the “Turn the Curve” Process
  • Establish a common language of accountability
  • Evaluate the effectiveness of current strategies and adapt as needed
  • Understand the process for developing powerful and compelling performance measures
  • Draft performance measures for specific programs

Estimated Completion Time

16 Hour/s


Target Audience: Managers, supervisors, and program leads from any park or program.

Contact: Please direct questions about this innovative approach to strategy and performance measures to Dom Cardea (Dominic_cardea@nps.gov or 215-597-5373).

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