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Providing Effective Internal Customer Service

Self Paced
Filed under: Service Wide Skills
Where: Online

Overview

When you do things to help other people within your company do their jobs better; you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of service delivered to external customers.

Learning Objectives

In this course you'll learn about:

  • The different types of internal customers
  • How to identify internal customer service relationships
  • The importance of getting to know your internal customers
  • Identifying customer expectations and taking action on those expectations
  • Guidelines for providing internal customer service

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