This course provides an overview of legislation, regulation, authorization, directive and policy that form the basis for the Volunteer-In-Parks program.
This online, self paced course outlines the key Section 508 requirements that federal agencies must follow to be considered compliant.
This online module explores methods of planning and executing an effective career development path.
In this class participants will inventory of their values, interests, skills, and needs and learn how to develop and implement an action plan to further their career.Â
This course discusses the options available when you're trying to get your career on the right track, from in-house job changes & lateral moves to promotion planning.
Discover how to manage the performance appraisal process on a year-round basis and learn tips for using performance appraisals to your advantage.
Many employees experience career stagnation. This course examines strategies to overcome it.
In this class, participants will learn how to build and manage upward relationships, both with their boss and those higher.Â
This class explores the ways you can be proactive in advancing your career and successful in achieving your career goals.
This class exercise explores the many critical factors to take into account when planning how to focus self-development efforts.
In this course, participants will learn many techniques that can help consistently deliver the best customer service over the phone.
This course defines internal customers, expectations placed on serving internal customers and how to treat your coworkers as you would external customers.
Participants will learn how to be more productive in their professional and personal lives by learning to manage time, stress and resources effectively.
This course covers how to create a clear and persuasive message in PowerPoint 2016 and how to use sound, images, color and styles to optimize visual impact.
The National Park Service (NPS) Scorecard is a compilation of key performance and efficiency measures that assist in the justification of funding requests.
This training provides step-by-step training for logging on to a workstation with your PIV card.
In this course, you'll learn about guidelines and techniques for each stage of an on-site customer service visit: preparation, arrival, service, wrap up, and follow up.
This course covers how to analyze staffing needs, project future staffing needs, and ensure that recruitment efforts successfully bring in new employees.
In this Challenge, play the role of coach to an IT Systems Engineer who isn't on board with the need for coaching. Learn how to manage resistant coachees.
Successful organizations employ coaching as a means to improve performance. Explore the five steps of effective coaching in this quick, 6 minute course.
This simulation course provides a tool to practice your leadership skills by leading an organization through a significant transition.
This course provides you with an understanding of why emotional intelligence abilities are important as a leader.
This course provides a basic understanding of NPS concessions and the responsibilities of a Concession Management Specialist.