In this course, you'll learn about guidelines and techniques for each stage of an on-site customer service visit: preparation, arrival, service, wrap up, and follow up.

This course covers how to analyze staffing needs, project future staffing needs, and ensure that recruitment efforts successfully bring in new employees.

In this Challenge, play the role of coach to an IT Systems Engineer who isn't on board with the need for coaching. Learn how to manage resistant coachees.

Successful organizations employ coaching as a means to improve performance. Explore the five steps of effective coaching in this quick, 6 minute course.

This simulation course provides a tool to practice your leadership skills by leading an organization through a significant transition.

This course provides you with an understanding of why emotional intelligence abilities are important as a leader.

This course provides a basic understanding of NPS concessions and the responsibilities of a Concession Management Specialist.