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This article from DigitalGov describes the difference between user experience and customer experience and how they affect each other and overall success.
This short e-book provides 5 easy writing tips for creating interesting and engaging content that will catch and hold your audience's attention.
This short e-book presents lessons about e-Learning design and development by comparing common mistakes to the bane of the season: Holiday Sweaters.
This article encourages interpreters to communicate a variety of relevant meanings and values to their audiences as times evolve and change.
In this article Donald W. Shriver, Jr. proposes Americans learn from three concepts that guided the South African Truth and Reconciliation Commission.
As more school districts move towards a blended learning model, it is important to know the advantages and challenges such an approach presents.
This video series highlights the National Park Service's unique position on responding to climate change and connecting with the public.
This excerpt from the Truth and Reconciliation Commission Report captures the four-tiered understanding of truth and outlines how these truths interact.
These presentation notes were used by instructor Kim Sikoryak in his 2005 TEL Broadcast on Interpreting Controversy.
Ground-breaking report, published in 2011 by OAH, examines National Park Service's "aspiration to become the nation's largest outdoor history classroom."