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What is the secret ingredient of exceptional customer service? Find the answer in John Boccuzzi's spirited Ted Talk on what turns casual consumers into brand-loyalty ambassadors.
In this TED Talk, Amy Gallo, the author of the HBR "Guide to Dealing with Conflict," explores why people avoid disagreements and shares tools for how to navigate conflict with compassion and confidence.
Learn more about available tools and practices to identify, capture, and transfer knowledge among employees.
The guide is a resource and a compliment to other material from La'Wana Harris, CDE, ACC a global Global Diversity and Inclusion Consultant, Author and Executive Coach.
Creating a culture of inclusion is a continuous journey, and moving forward on this path requires ongoing evaluation, reflection, and courageous action.
The COMMIT Self-Assessment is designed to help you determine your strengths and weaknesses around Diversity, Inclusion, and Equity.
MWR New Employee Welcome Orientation is mandatory for all new employees; this training is conducted by the Human Resources Office, Equal Opportunity, Relevancy, Diversity, and Inclusion Office, Employee Relations Office, and Offices Services, Travel, Occupational Health and Safety, and Security. All MWR Employees who have been onboard a year or less are required to attend. Orientation Topics Welcome to
Espyr is the leading behavioral health company developing innovative solutions for maximizing human and organizational potential. Learn how to access free trainings available to DOI employees.
The DOI Office of Collaborative Action and Dispute Resolution (CADR) is offering upcoming virtual trainings in specialized conflict management and communications skills for all DOI employees.
The Pacific West Region's Employee Development Program improves employee performance to increase leadership capacity.
What we do
- assess and monitor needs for training and development
- fund and stage a broad slate of training events within the region
- encourage employee involvement in the full spectrum of development opportunities
The Mentorship Pilot Program was created by a team of FLP 2019 grads and is being piloted to the Future Leader class of 2019 cohort.
The Future Leaders Program is ten months of intensive learning and development, and application of the learning.
The SER Future Leaders Program empowers individuals with an aptitude for supervision to develop and apply supervisory competencies prior to becoming supervisors.
Learn 10 behaviors any supervisor should have to manage a successful workspace.
Management isn't easy - even with lots of available resources, stepping into a management role for the first time can feel a little like jumping out of a plane, even if you have a parachute.
Read what graduates of the SER Future Leaders Program have to say about their experience in the program.
These TED speakers have insights that shed some light on leading more effectively.
The CLP team listened to your feedback and we're currently reworking the way the CLP search works. Please join us for a walk-through of the new search capabilities and functions.
Manager Advantage equips managers and supervisors with a source for quick answers to employee problems and provides best practices and strategies for handling common workplace challenges.
DOI University is a department-wide training organization that offers courses covering a broad range of topics to increase the skills of all DOI employees & other federal, state, and tribal employees.
The DOI Talent team maintains a list of regulatory and mandatory training requirements. View the list here.
This online component addresses prerequisite WF skills and knowledge to help you get ready for the field‐based course and eventual competency evaluation.
This course provides you with an understanding of why emotional intelligence abilities are important as a leader.
This innovative 10-month leadership program provides NER, NCR & SER staff with the opportunity to network and develop leadership knowledge and skills.
This downloadable PdF has self-assessment activities that will help you better understand and manage your emotions in the workplace.