New CLP Success Story: Connecting with Colleagues – Getting Feedback, Improving Our Work, and Building Relationships Via Communities of Learning

CLP Success Story: Lucy Scott

Lucy Scott Success Story Card
NPS employees face a wide range of challenges and often are tasked with creating innovative solutions to fit their needs. Fortunately, the CLP is a versatile tool that can adapt as employee needs shift. To this end, the CLP team periodically share the “success story” to highlight how the CLP has been used in new and creative ways. You can view a list of past success stories on this page. The latest success story features Lucy Scott. Lucy used the CLP to build a community, foster professional relationships, and to empower her fellow NPS cohorts.


Lucy Scott is an interpretive Park Ranger with the National Park Service at Muir Woods National Monument (MUWO) in California.


With employees so geographically dispersed across the NPS landscape, it can be a challenge at times to connect in meaningful ways with our peers and experienced experts.


Lucy Scott posted the outline for an interpretive activity on the CLP Commons – specifically the Interpretation and Education Peer Feedback Community group – seeking feedback on a new program she is debuting at California’s Muir Woods National Monument. The program features facilitated dialogue as a means to address climate change.

“The CLP is a good way to have one place for interpreters to go to get ideas and get feedback, especially from park rangers who come from smaller sites. It’s a good way to connect with peers.””

Lucy shared the dialogue questions she developed to engage participants and sought reactions from fellow interpreters, specifically those experienced in facilitated dialogue. Over the next few days, she received meaningful comments, reinforcing her overall approach and offering specific suggestions on ways to enhance her activity.

Lucy followed up in the CLP Commons, letting her learning community know the value of their observations and the results – interpreters co-creating across the NPS, building bridges between each other to better serve the public and to care for our shared natural and cultural heritage.


Her community came through! Across distance, Lucy and her fellow interpreters demonstrated the value of the Commons to build community, foster professional relationships, and to empower each other in ways that promote creativity and innovation in their work. In Lucy’s case, using the CLP to connect with others, she was able to readily get valuable insights on her ongoing work as a steward of the remarkable coastal redwoods. #FindYourPark

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