How does an organization regain trust once it is lost?
More and more the public is expressing dissatisfaction and distrust of leadership in all levels and organizations of the federal government. How can we work to restore public trust, regardless of our position or level of responsibility?
In this video, Dr. Melanie Cohen, IT Strategist with the U.S. Department of Housing and Urban Development, interviews William Benner of WW Consulting and Brenda DePuy of DePuy HR Associates on the importance of trust in the success of public and private organizations.
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- What do you think the NPS can or should do to maintain the public’s trust? What can you do to achieve that goal?