In this recorded webinar, you’ll learn best practices for communicating via social media during a crisis based on examples from government agencies, NGOs and private industry.
Social media community managers should have a plan in place for sharing, receiving and responding to information via social media during a crisis. Whether that crisis is a threat to public health and safety, a threat to your agency’s reputation or the reputation of your agency’s principles, having a plan to address the crisis in an accurate, timely and relevant way is essential.
The webinar covers:
- Why your organization needs a social media crisis communication plan
- What kinds of crises your organization should be prepared to address via social media
- Elements to consider before developing a social media crisis communication plan
- Ten best practices for communicating via social media during a crisis
Watch the Video
Does your organization have a crisis communication plan? What types of crises might your organization have to address via social media?