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How to Succeed with Volunteers-In-Parks

Overview

How to Succeed with Volunteers-In-Parks is a training series on volunteer program management developed by the NPS. These training modules are built on the 5-R’s of Volunteer Management. They are designed for volunteer managers, coordinators, and supervisors to deliver training to park staff and others with primary responsibility for supervising and managing volunteers. But learners may find value in reviewing this information as well.

The rest is up to you. Your own creativity and experience will serve you well. We know volunteers, when treated with dignity and respect, will do the same.

What you’ll find

Each module is designed to take about one hour to present, and these downloadable materials will help you. Each topic can be offered as single module, in combination with other modules, or all together in a single training. We encourage each user of the training guides to consider them to be works in progress, and to feel free to customize the modules to meet individual needs. Toward that end, liberal writing space is provided in the trainer’s notes sections of each module.

In this downloadable PDF, you’ll find resource to help you lead the first module in the series – the Program Preparation Module. These resources will help you set a welcoming tone for the workshop and offer a summary of the key elements, policies and expectations of the Volunteers-In- Parks Program.

Lesson objectives (and links to relevant pages in the PDF):

In this module, you’ll learn to establish the need for volunteer program planning which is based on park-wide priorities, and keyed to outcomes.

Lesson objectives (and links to relevant pages in the PDF):

In this module you’ll help trainees understand why people volunteer. You’ll also learn to respect and respond to differences in motivational needs.

Lesson objectives (and links to relevant pages in the PDF):

This module underlines the importance of developing a solid foundation for a successful volunteer program. It also summarizes specific techniques for conducting a needs assessment.

Lesson objectives (and links to relevant pages in the PDF):

In this module, you’ll learn to sensitize both volunteers and paid staff to the significance of volunteer job design. This module provides tools and methods to enhance their efforts in designing creative and effective volunteer jobs.

Lesson objectives (and links to relevant pages in the PDF):

In this module, you’ll explore targeted volunteer recruitment – a strategy of invitation to reach the best people to fill park volunteer positions.

Lesson objectives (and links to relevant pages in the PDF):

Examine the need for interviewing volunteers and to share the basic processes and skills necessary to do it effectively.

Lesson objectives (and links to relevant pages in the PDF):

Make new volunteers feel welcome and appreciated, and to give them basic information which will help get them started on their jobs.

Lesson objectives (and links to relevant pages in the PDF):

Ensure VIPs get the training they need to do their jobs effectively.

Lesson objectives (and links to relevant pages in the PDF):

Establish safety management as a critical element in any volunteer program.

Lesson objectives (and links to relevant pages in the PDF):

Identify the basic skills and characteristics of good volunteer supervision, to clarify the supervisor’s role, and to explore methods and systems for carrying out this role.

Lesson objectives (and links to relevant pages in the PDF):

Explore the values of delegation, to enhance understanding of responsible delegation, and to identify the procedures and techniques for doing it well.

Lesson objectives (and links to relevant pages in the PDF):

Introduce or enhance a park’s performance review of volunteers.

Lesson objectives (and links to relevant pages in the PDF):

Help staff appreciate the significance of meaningful recognition to volunteers and to discuss formal and informal acknowledgments that can take place at numerous times during a volunteer’s involvement with the park.

Lesson objectives (and links to relevant pages in the PDF):

Share your thoughts

Please share your thoughts and tips in the VIP Supervisors and Coordinators discussion group in the CLP Commons. How did you tailor these modules to meet your park’s needs. How successful were the lessons? Are there things we need to add?

 

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