Mentor: Knowledge, Skills, and Abilities


When becoming a mentor, it is important to understand your role and duties. Here are some ideas from the Facilities Management Leadership Program that can be helpful to any mentor.

Six Behaviors of a Mentor

  1. Relationship Emphasis (to establish trust)
  2. Information Emphasis (to offer tailored advice)
  3. Facilitative Focus (to introduce alternatives)
  4. Confrontative Focus (to challenge)
  5. Mentor Model (to motivate)
  6. Protégé Vision (to encourage initiatives)

Mentor Knowledge, Skills, and Abilities

Define your role as a mentor.

  • Provide avenues for professional development opportunities and resources
  • Demonstrate a commitment to addressing quality and improvement (both in self and protégé)
  • Demonstrate flexibility in working with the changing needs of your protégé
  • Challenge your protégé to move beyond his or her comfort zone
  • Demonstrate appropriate follow-through on commitments made to your protégé

Effectively communicate with your protégé.

  • Develop a relationship through sharing experiences, mutually defining expectations, and providing specialized knowledge of the National Park Service
  • Encourage protégé to share insights, thoughts,and needs by providing an environment that invites open and full communication
  • Use active listening skills

Teach your protégé.

  • Use knowledge and competence in facility management and/or leadership to help your protégé acquire and apply new knowledge and skills
  • Create a safe, risk-free environment for learning

Review protégé’s work.

  • Use the virtual classroom to review and comment on all protégé work
  • Provide feedback on protégé’s strategies that helps them to develop more effective approaches

Apply strategic knowledge at a big-picture level.

  • Analyze information in developing and constructing new ideas
  • Share wisdom gleaned from experience

Participate as a member of a larger Community of Practice.

  • Provide evaluation and review to help it to evolve and continue to meet the needs of the NPS
  • Act as a resource and support for the entire network of students and mentors

Monitor your own personality and behavior and their impact.

  • Act as a role model of self-awareness
  • Demonstrate the ability to see others’ perspectives and is able to consider multiple perspectives

Additional Resources

Write a Review

Arrow pointing upwards. Click this icon to go back to the top of the page.