Facility Management for Front Line Supervisors

PFMD Asset Management Program Training Team

Updated Facility Management and Operations


The Park Facility Management Division (PFMD) Asset Management Program (AMP) Training developed the Facility Management for Front Line Supervisors course. The course is held on an as-needed basis, with the most recent class completed in March 2017 at Manassas National Historic Battlefield.

The target audience for this class is:

  • New Facility Management (FM) front line supervisors
  • Front line supervisors new to the National Park Service (NPS)
  • Front line supervisors that were promoted by virtue of their technical skills but have not had formal training in principles of asset management

This course is designed for those charged with support of the day to day, boots on the ground, in the field operation of facility management. It will provide life cycle asset management concepts, which will assist a technician in the field to transition to a supervisor and leader of people in the facility management discipline. This course is made up of thirteen units.

Thirteen Units of the Course

The objectives of each unit are outlined below:

  1. Responsibilities of a Front Line Supervisor
  • Understand the mission of the NPS, which is to conserve, protect and provide.
  • Explain how the Front Line Supervisor can balance the various shared values represented by the NPS mission.
  • Explain the importance of relaying shared values and the mission to subordinates.
  • Explain the Front Line Supervisor’s role in carrying out the mission of the NPS.
  • Describe competency-based training and provide a basic summary of the Facility Management Competencies.
  1. Using Software Systems
  • Describe the account structure and how it tracks through AFS, PAMP, FMSS, and Annual Work Planning.
  • Interpret data provided by AFS Reports.
  • Identify all relevant software tools and explain what they are used for.
  • Explain the relationship between FBMS and FMSS.
  1. Principles of Asset Management and the Asset Management Process
  • Identify the primary components of the Asset Management Process.
  • Define terms related to Asset Management and the Asset-based approach to Facility Management.
  • Describe the importance of data quality and its impact on future funding strategies.
  • Identify how their job duties fit into the larger picture of the Park Asset Management Plan (via Annual Work Planning) and their parks’ long-term investment strategies.
  1. Asset Management Process: Work Identification
  • Explain various means of work identification.
  • Explain how to identify operational activities.
  • Explain how to differentiate maintenance requirements from operational activities.
  1. Asset Management Process: Work Planning
  • Correctly identify work types and sub-work types.
  • Identify considerations that affect planning (seasonality, natural or cultural resource issues, special events, wilderness, etc.).
  • Understand how to set acceptable levels of service.
  • Identify emergency situations that require advance planning.
  • Explain the work planning process.
  1. Basics of Compliance
  • Understand types of compliance.
  • Identify the underlying values of the compliance process.
  • Identify the set of mandates that require evaluation of resource impacts.
  • Describe the compliance process.
  • Identify sources of ADA compliance requirements.
  1. Asset Management Process: Work Performance
  • Identify work priorities and balance the workloads of staff assigned to work.
  • Identify at least three different data-driven tools for prioritizing the workload and using personnel effectively.
  1. Asset Management Process: Work Evaluation
  • Identify the need for an evaluation plan.
  • Develop an evaluation plan.
  • List key reports used for evaluating work.
  • Evaluate quality of work and communicate evaluations to employees.
  1. Managing People: Getting People
  • Identify and describe their basic responsibilities in the hiring of employees.
  1. Managing People: Keeping People
  • Identify and describe their basic responsibilities in employee retention and safety.
  • Identify helpful resources related to employee supervision.
  • Define strategies for building their team at work.
  • Describe effective meeting practices.
  1. Managing People: Growing People
  • Identify and describe their basic responsibilities in the professional development of the employees they supervise.
  • Identify opportunities for employees to continue their professional development.
  • Describe the self-assessment process.
  • Create a developmental activity.
  1. Leadership
  • Identify tools and sources that can help them cultivate effective leadership practices.
  • Define their leadership values.
  1. Time Management
  • Identify strategies for managing the workday.
  • Identify ways to improve time management skills.
  • Define their personal Work-Life Balance.

Course Prerequisites

The prerequisites for this course are as follows:

  • NPS-Park Asset Management Plan: Introduction (NPS-MNT1019)
  • Asset Management: Foundations of Asset Management (NPS-MNT1100)
  • While not a requirement, it is recommended that all students have completed the regular 40-hour supervision course that applies to all divisions.


If you are interested in participating in the Facility Management for Front Line Supervisors course, please contact the PFMD Asset Management Program Training Team.  We track potential participants and coordinate with regions once enough interest is indicated.

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