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Employee Viewpoint Survey Study findings – CLEAR Framework

Overview

Results from the 2012 Employee Viewpoint Survey (EVS) provided an opportunity to look at individual responses at over 200 parks and offices across the National Park Service. A three-tiered process was devised to further assess workforce issues, provide direct intervention and develop broad recommendations for utilizing EVS results to improve leadership and workplace attributes that increase employee engagement and satisfaction.

The three-tiered process developed included:

  • 24 parks and offices participated in facilitated evaluations and planning sessions in support of the NPS’ “A Call to Action.” Employees and managers used survey results to evaluate data, assess working conditions and root causes and determine high impact action areas.
  • 7 USC doctoral candidates conducted research at parks to identify and validate assumed root causes of employee performance gaps in areas of knowledge, motivation and organizational performance.
  • 5 NPS parks and offices were selected for this research due to the high positive scores received from employees across all areas of the EVS. Extensive interviews were held with site leaders, managers, employees and others with a knowledge of operations to better understand the attributes that led to positive results.

The CLEAR Framework was developed through research that examined what’s working well in units with consistently high EVS scores and a focus on continually improving employee engagement.

The CLEAR Framework consists of:

  • Communication
  • Leadership Orientation
  • Empowerment
  • Accountability
  • Recognition

From the Article

The findings may seem obvious, but our investigations reveal that they are not being consistently applied across our organization. It is important to note the overlap and synergy among these findings – they are not 5 totally separate approaches but ones that reinforce and build on each other. Further, consistent application of these attributes will enable the NPS to accomplish multiple critically important issues such as safety, diversity, relevancy and the ability to collaborate and innovate.

Read the summary of this research.

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