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The Role of Culture in Organizational Performance

Overview

Why is organizational culture important? How do we manage organizational culture to fit growing external and internal demands? How can we change our organization’s culture and values to create a more engaged and happier workforce?

In this video, Dr. Melanie Cohen, IT strategist with the U.S. Department of Housing and Urban Development, interviews Dr. Andrew Rahaman on the importance of culture and values in the success of organizations.

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Reflection

  • What is the management culture of your particular work group or unit? Do you feel that your organization’s management culture is a help or an impediment to you achieving your goals?
  • In the video, Dr. Rahaman talks about the disconnect some employees feel when the values of their organization do not match their day-to-day work experiences. Have you ever experienced a conflict between the values of the NPS and the values exhibited every day in your unit or work group?

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