CLP Known Issues
The Distance Learning Group introduced Common Learning Portal in 2016. Like any system, the CLP requires maintenance has developed bugs as technology evolved. In addition, some parts of the CLP have stopped functioning the way developers planned.
The items below impact CLP users most often. They are also the highest priorities for our developer team to fix.
Select each issue below for details.
Issue: The CLP is slow sometimes.
Description
The Common Learning Portal slows down when more users are logged in.
Temporary Solution
If you can, please return to the CLP later and try again. Otherwise, rest assured that your page is loading unless a network or other disruption beyond our control occurs between your office and the CLP.
What We’re Doing
CLP developers are investigating this issue now to determine its cause.
Issue: The CLP doesn’t work with your Assistive Technology.
Description
Developers designed the Common Learning Portal to be accessible. In spite of that, we have since learned the site works poorly with most electronic assistive technology.
Temporary Solution
There is none. We realize this is unacceptable, and it is a top priority for CLP developers.
What We’re Doing
The CLP team is communicating with the NPS Section 508 Coordinator and the Employees for the Advancement of People with Disabilities Employee Resource Group. On top of that, team members are earning Trusted Tester certification. To make it right, we are identifying ways the CLP does not serve users with disabilities and including them in the solution.
In the meantime all new documents, PDF files, presentations, and images in CLP’s Knowledge Park, Training Announcements, News Posts, and Learning Activities meet Section 508 accessibility requirements. If you find any that do not, please tell us by emailing clp@nps.gov.
Issue: Learning Activities temporarily stop working when you click Next or Previous.
Description
Clicking Next or Previous links in a Learning Activity sometimes take up to 4–5 minutes to load the new page.
Temporary Solution
Hover your mouse pointer over the Next or Previous link and see if the pointer changes to a circle with a bar through it, the international symbol for Do Not. If it does, the system has received your request and is loading the new page. It will not load faster if you click it again.
What We’re Doing
We think this is related to the same issues causing the slow response times during heavy usage. CLP developers are investigating.
Issue: You didn’t receive credit or a badge after completing a Learning Activity.
Description
Sometimes as you progress from one page to a next in a Learning Activity, it doesn’t give credit for completing the previous page. This happens for various reasons, depending on the requirements the trainer set for the activity.
Temporary Solution
The solution depends on the trainer’s requirements. For example, if the activity includes a video, you must watch the video all the way through the end. Otherwise, it won’t give you credit. If you’re sure you’ve completed the activity and it still hasn’t given you credit, speak with the person who assigned you the training. Once you’ve met their requirements, contact us by emailing clp@nps.gov. We will issue the badge manually.
What We’re Doing
Please tell us whenever a Learning Activity malfunctions. We investigate each one, and this helps us identify design problems and work with training specialists to correct them.
Issue: You received a State Information Lost Error page while logging in.
Description
After a period of inactivity or while logging in, an error page appears that says “state information lost” at the top.
Temporary Solution
Return to the CLP homepage or use the Back button on your browser to log into the CLP again.
What We’re Doing
A “state information lost” error happens when login authentication is passed between servers. However, it’s a generic error with many possible causes. CLP developers are investigating the cause to correct it.
Issue: The CLP’s Search feature isn’t working.
Description
When searching for CLP content, the filters list on the left side of the page is empty and unusable. Search results may appear either normal or nonsensical.
Temporary Solution
Attempt to reload the page by pressing Ctrl-R or Ctrl-F5 in Windows or Command-Shift-R on a Mac. If this does not work after several tries, wait several minutes and try again.
What We’re Doing
CLP developers are investigating this and still determining the cause. Because it’s essential to the site’s functionality, this is one of their highest priorities.