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Virtually visit Samuel West's Museum of Failure to access a physical catalog of what fails and why it did to better understand how we might succeed in the future.
What interests you? What do you love learning about? Building Audience Centered Experiences (ACE) is all about how curious we are
The key to transformative experiences is thinking in verbs. What're the actions you’re hoping visitors will take in their own worlds?
In this resource, learn how to encourage your visitors to participate and express themselves virtually.
The Interpretive Wheel model is one way to wrap your head around what Audience Centered Experiences look like in the field. Learn more about the model and how to use it in this resource.
Learn how to identify and solve challenges by using tools designed to challenge assumptions, rethink paradigms and drive insight, innovation and action.
The Audience Centered Experience (ACE) approach to interpretation allows parks to gain skills in critical thinking, problem solving, innovation, global awareness and scientific literacy.
Implicit bias refers to the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner.
This page provides access to a "starter kit" of resources to help you develop and hone your skills in facilitated dialogue.
Interprecon is an online learning experience focused on interpretation and education featuring exciting talks presented by field-based practitioners across the NPS and beyond.
Use the ACE Wheel Model rubric to help you see what you're shining at and make your audience centered experiences even better.
This guide provides information about how to approach dialogue surrounding the history of slavery, freedom, and race in America.
Explore how you can ask questions with honest and authentic curiosity. Learn about question intensity and how it shifts up and down a spectrum.
Dialogic Questions are how interpreters design opportunities for visitors to engage with a place, express themselves, and hear other visitors’ perspectives.
Explore how stories are structured for power and meaning. Discover the beats in the arc of a good story.
Essential Theme Questions explore difficult societal topics relevant to our site and our audience. This learning activity is a guide to the starting point.
Interested in attending an ACE Train-the-Trainer sessions at Mather Training Center? Learn more about the training sessions and how to indicate your interest in participating!
New online learning activities have recently been released: Choosing Essential Theme Questions, Exploring Dialogic Questions, Crafting Good Story Arcs, & Making Safe Space for Visitor Expression.
These lesson plans are tailor-made to mix and match, helping seasonals or returning employees encounter the skills of Audience Centered interpretation.
"The Design Thinking Process for Innovation," was crafted by the Center for Park Management and IDEO as an easy-to-use framework for parks to think up new ideas.
Design thinking is being applied to many different industries and professions. Learn how you can uncover new stories and help your message reach the audiences that need them most.
Watch the video by Nina Simon to learn how you can incorporate active participation for all visitors at your park.
Access the case study to learn how you can incorporate design thinking into your work process and increase/diversify visitation at your park.
Via a study conducted by New York University's Dolly Chugh, learn more about bias and strategies to reduce your implicit bias.
Gain a new perspective as you discover the parallels between historical and design thinking.