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The Commercial Services Program administers concession contracts and commercial use authorizations (CUAs) in national parks.
An is a professional communicator who facilitates audience understanding and appreciation of park resources and our nation’s stories and treasures.
Implicit bias refers to the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner.
Learn how to use the RBMS Point of Sale (POS) for collecting fees, managing passes, remitting and depositing collections, and running financial reports.
This recorded webinar informs affected employees about the implementation of the new Park Ranger (I) Standard Position Descriptions and the potential impact to their own positions.
A selection of resources for anyone tasked with training and/or coaching interpreters, or anyone interested in beginning to develop those skills.
In this video, you will see not only how to create a graph, but how to avoid some common pitfalls while doing it.
This video highlights the ways we need to change our thinking about what we put on our slides and how we do it.
This full-length video walks you through the basic functionality available to you in PowerPoint and demonstrates how to use each effectively.
This video demonstrates how to create a slide-master template for your presentation in order to produce more consistent slides in less time.
This series of videos demonstrates how to take a bock of text and use it to create a clear and compelling visual sequence Images and Formatting.
This 5-part video series covers how to create presentations and e-Learning that use visuals and animation to explain, support and reinforce your message.
This lesson plan helps interpretive trainees examine the qualities of good audience centered questions, using sample questions they develop themselves.
This lesson plan helps trainees analyze an example of an audience centered experience to illustrate how ACE builds on a familiar foundation of skills.
This lesson plan guides interpretive trainees through activities and examples that investigate two types of audience centered questions.
This "The Why of ACE" lesson plan [PDF] helps learners explore why we do what we do, what value parks have for society, and new trends in interpretation.
This article uses examples from children's picture books to show good use of visuals to tell a story, support a message and foster audience engagement.
Learn five best practices for creating presentations that are visually interesting, easy to read, compelling and accessible for the widest audience.
This short video gives an overview of why so many PowerPoint presentations fail and how to design your slides so they support and reinforce your message.
These two videos cover using visualizations in slide presentations to better communicate information and capture and hold your audience's attention.
Describes the knowledge, skills and abilities needed by NPS interpreters to plan and develop interpretive media.
This "Recognizing and Reducing Bias" lesson plan [PDF] explores our knowledge of self through the Johari's Window. It is targeted at a seasonal audience.
Guides trainees to identify good skills they already use, and consider how to build from there to include more audience centered strategies.
This lesson plan guides interpretive trainees through activities and examples that investigate two strategies for categorizing audience centered questions.
Designed to take learners - both new to audience centered experiences and those versed in the concept - through an investigation of the four truths.