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Join this webinar to learn what skill sets your skillsoft license can help you build. This webinar is being offered twice!
Content Team: National Capital Region, Regions, Northeast Region, Service Wide Skills, Programs
Delivery: Distance
February 5, 2020 Register Now

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This training opportunity enables NPS employees to learn about the features and functions of Office 365, the new email and collaboration system replacing Google.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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This course teaches you strategies for teleworking efficiently, staying "plugged in" to the office, and managing your interactions with co-workers and customers.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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This course provides an overview of legislation, regulation, authorization, directive and policy that form the basis for the Volunteer-In-Parks program.
Content Team: Volunteer Engagement, Service Wide Skills, Programs
Delivery: Distance

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This online, self paced course outlines the key Section 508 requirements that federal agencies must follow to be considered compliant.
Content Team: Accessibility, Service Wide Skills, Programs
Delivery: Distance

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This online module explores methods of planning and executing an effective career development path.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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In this class participants will inventory of their values, interests, skills, and needs and learn how to develop and implement an action plan to further their career. 
Content Team: Service Wide Skills, Programs
Delivery: Distance

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This course discusses the options available when you're trying to get your career on the right track, from in-house job changes & lateral moves to promotion planning.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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Discover how to manage the performance appraisal process on a year-round basis and learn tips for using performance appraisals to your advantage.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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Many employees experience career stagnation. This course examines strategies to overcome it.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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In this class, participants will learn how to build and manage upward relationships, both with their boss and those higher. 
Content Team: Service Wide Skills, Programs
Delivery: Distance

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This class explores the ways you can be proactive in advancing your career and successful in achieving your career goals.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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This class exercise explores the many critical factors to take into account when planning how to focus self-development efforts.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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In this course, participants will learn many techniques that can help consistently deliver the best customer service over the phone.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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This course defines internal customers, expectations placed on serving internal customers and how to treat your coworkers as you would external customers.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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Participants will learn how to be more productive in their professional and personal lives by learning to manage time, stress and resources effectively.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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This course covers how to create a clear and persuasive message in PowerPoint 2016 and how to use sound, images, color and styles to optimize visual impact.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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In this course, you'll learn about guidelines and techniques for each stage of an on-site customer service visit: preparation, arrival, service, wrap up, and follow up.
Content Team: Service Wide Skills, Programs
Delivery: Distance

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This course covers how to analyze staffing needs, project future staffing needs, and ensure that recruitment efforts successfully bring in new employees.
Content Team: For Supervisors, Programs, Volunteer Engagement, Service Wide Skills
Delivery: Distance

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In this Challenge, play the role of coach to an IT Systems Engineer who isn't on board with the need for coaching. Learn how to manage resistant coachees.
Content Team: For Supervisors, Programs, Volunteer Engagement, Service Wide Skills
Delivery: Distance

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Successful organizations employ coaching as a means to improve performance. Explore the five steps of effective coaching in this quick, 6 minute course.
Content Team: For Supervisors, Programs, Volunteer Engagement, Service Wide Skills
Delivery: Distance